Observations on how the best leaders light the path. Bi-weekly premium essays on “What the Best Leaders Say” and free daily posts on “The Art of Communicating”
What they never say
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In a few days, my new project “What the Best Leaders Say” will launch. I thought it would be fun to look at the opposite first. The things they never say. What makes this list interesting to me is that most of it sounds reasonable at first sight. Human even. Like, this is a caring person. But in my experience, it often achieves the opposite of what was intended. Worse, I’ve even sometimes seen them being used to manipulate. To give the appearance of calm and clarity while the reality is anything but. If you’ve been using one or more of these phrases, don’t beat yourself up, though. I’ve done it myself. But it’s definitely useful to take a look from a distance so next time, we can find a better way of saying what we actually mean. So, here goes … 1. “Trust me.” 2. “That’s just how we do it.” 3. “I already explained this.” 4. “We’ll figure it out later.” 5. “It’s not personal.” 6. “We need something more exciting.” 7. “Everything’s fine.” What would you add? Keep lighting the path, __ Coming soon: What the Best Leaders Say – Bi-weekly, carefully researched essays on how to change minds and drive action when the stakes are high and you care deeply. The goal is simple: to understand what the best leaders do differently so you can, too. Secure your founding member spot for a special offer. |
The Art of Communicating / What the Best Leaders Say
Observations on how the best leaders light the path. Bi-weekly premium essays on “What the Best Leaders Say” and free daily posts on “The Art of Communicating”
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